Money Back from Charged Card | Petición de funcionalidades

Money Back from Charged Card

under review

Slight Papaya whip Wildcat

I was charged a significant amount of money and do not have a subscription.

August 20, 2026

Support Team

Hello! we want to help you. Could you share with us the bill for the charge that you will find on your panel from “settings/billing” or your account registration email? In addition, if possible, it would be very useful for you to share the URL with us when you are logged in to be able to obtain your session. Example: https://app.genially.com/teams/6554f7315f7d830011120863/home

Thank you so much!

Genially Experience

updated the status to

under review

Meri Millán

Hello! We've reviewed your account and haven't charged you anything recently. The last and only charge was on 10/14/2025 for $59.90 (your initial purchase of EduPro). Your subscription remains active until 10/14/2026, at which time it will automatically cancel as scheduled. If you’d like, you can review your statement and share more information with us: the amount, the email address, or any other relevant details. Thank you!