Autoplay Video got mute
complete
T
Teal Curved Crow
Hi Team,
I always use video for interactive content. And I have a big issue with the video getting auto mute with the auto play selection. User should have the option to mute/unmute for auto play.
While I'm adding extracted audio of the same file to fill this gap. The audio and video are not syncing properly.
Genially Experience
updated the status to
complete
Genially Experience
Hello,
Thank you for writing to us.
Silence in autoplay is a browser restriction. They all block automatic playback with sound if the person has not interacted with the page before. If we tried to play the video with audio automatically, the browser would stop it and the video would not play. That's why, when you activate “Automatic”, Genially starts it without sound to ensure that it can be seen.
In order for your audience to listen to the video, we recommend one of these options:
- Keep the playlist bar visible. With autoplay active, don't turn on “Hide Playbar”. So the audience can activate the sound with a click.
- Turn off autoplay. If audio is essential, the person starts the video with their click and the sound is played from the beginning.
Greetings
Genially Experience
updated the status to
open
T
Teal Curved Crow
The issue was not resolve then why it was closed.
This post was marked as
closed